ED Interpreter/Family Liaison
Company: Connecticut Children's Medical Center
Location: Hartford
Posted on: May 14, 2022
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Job Description:
SUMMARY The ED Interpreter/Family Liaison serves as a liaison by
facilitating communication between patients/families/visitors and
the Emergency Department (ED) staff. The ED Interpreter/Family
Liaison provides timely Spanish/English interpretation services and
assists staff with their understanding of and respect for cultural
differences. The ED Interpreter/Family Liaison circulates with all
families to assist with patient flow and to support the patient
family experience in the Emergency Department. ROLE
RESPONSIBILITIES Language Services:Facilitates accurate and
contemporary Spanish/English interpretation in face-to-face or
telephone encounters between Spanish speaking patients and families
and ED hospital providers. Monitors verbal interpretation needs and
written translation needs (e.g. discharge instructions) for ED and
develops effective services to meet those needs. May be required to
provide accurate written translation for documents translated to
Spanish. Coordinates interpretation services for all other
languages.Continually seeks to improve language mastery to provide
services to a broad Latino population.Cultural Mediation:Conducts
patient/family interactions with respect for differing culture,
beliefs and levels of understanding. Assist ED staff with their
understanding and respect for cultural differences through informal
and formal training. Mediate cultural issues for staff and families
through the provision of cultural context and understanding to
assure quality encounters with patient and family. Circulating as
Family Liaison: Circulates through ED waiting and treatment rooms
on an hourly basis; greets patients/families as they are placed in
treatment areas, identifying self and job title. Acts as a liaison
to facilitate communication between patients/families and ED staff.
Monitors patient/family satisfaction during ED visits and takes
steps to forward inquiries, complaints, and compliments to the
appropriate ED staff members and management and follows up as
necessary.Family/Visitor Resource: Tracks patient's location and
progress through ED visit to provide information for
family/visitors. Following established protocols, assesses and
offers basic comfort needs (e.g. blanket, pillows, nourishments)
and distraction materials for waiting periods. Assists
patient/family in understanding ED protocols/visitation policies,
and answers questions regarding ED policies/care. Assists in
providing concierge services to patients/families by maintaining
current knowledge and providing information about the location of
hospital departments (e.g. laboratory, radiology, chaplaincy and/or
chapel/meditation room, gift shop, cafeteria, vending machines,
etc.). Participates as member of a department team, in quality
improvement activities, to improve patient/family satisfaction in
non-clinical areas of department. Collaborates with other staff to
utilize volunteers for appropriate purposes. Documentation and
Record Keeping:Following established protocol, accurately documents
required information pertaining to services provided. Identify
opportunities to improve patient care and maintain quality
improvement data.Demonstrates knowledge of the age-related
differences and needs of patients in appropriate, specific
populations from neonate through adolescence, and applies them to
practice. Demonstrates cultural sensitivity in all interactions
with patients/families.Demonstrates support for the mission, values
and goals of the organization through behaviors that are consistent
with the CONNECTICUT CHILDREN'S STANDARDS. Position Specific Role
Responsibilities Pursues opportunities to expand knowledge and
skills relevant to language skills mastery and broad cultural
understanding of Latino populations. Position Specific Job License
and/or Certification Required [pos_license_cert] KNOWLEDGE, SKILLS
AND ABILITIES REQUIRED KNOWLEDGE OF:The National Code of Ethics for
Interpreters in Health Care.Differences in dialects in various
Spanish-speaking regions.Complex medical terminology.Understanding
of health beliefs and practices within various Spanish-speaking
regions.SKILLS:Expert proficiency in spoken and written Spanish and
English.Exceptional interpersonal skills and the ability to
interact and work effectively with clinical staff, physicians, and
patient families.Basic keyboard skills and comfort with
databases.ABILITY TO:Understand and follow specific written and
verbal instructions and procedures.Maintain quality, safety, and/or
infection control standards.Maintain a professional but customer
friendly demeanor.Prioritize and multi-task.Work variable
shifts/hours and provide on-call services.Work Environment:
[work_enviroment] Physical Requirements: Amount of Time (Choose
which ones do apply) Occasional 25-50% day Frequent 50-75% day
Constant > 75% day Stand --- --- X --- Walk --- --- X --- Sit
--- X --- --- Manual Dexterity/Repetitive use of hands, wrists,
arms, elbows --- X --- --- Forward reach w/hands and/or arms X ---
--- --- Climb or balance X --- --- --- Stoop, kneel, crouch X ---
--- --- Overhead/above shoulder reaching X --- --- --- Choose
Applicable Lifting Demands LIFT Floor-Waist Waist-Shoulder Above
Shoulder Occasionally Occasionally Occasionally Undergraduate
degree in human services or related field, preferred.Fluency in
spoken and written Spanish and English.Outstanding interpersonal
and organizational skills.Bicultural preferred.Equal Opportunity
Employer Minorities/Women/Protected Veterans/Disabled
Keywords: Connecticut Children's Medical Center, Hartford , ED Interpreter/Family Liaison, Other , Hartford, Connecticut
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