Technical Support Engineer - Network Security
Company: Palo Alto Networks
Location: Hartford
Posted on: May 15, 2022
Job Description:
Company DescriptionOur Mission
At Palo Alto Networks everything starts and ends with our
mission:
Being the cybersecurity partner of choice, protecting our digital
way of life.
We have the vision of a world where each day is safer and more
secure than the one before. These aren t easy goals to accomplish
but we re not here for easy. We re here for better. We are a
company built on the foundation of challenging and disrupting the
way things are done, and we re looking for innovators who are as
committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work
to meet the needs of our employees now and in the future through
FLEXWORK, our approach to how we work. We re changing the nature of
work from benefits to learning, location to leadership, we ve
rethought and recreated every aspect of the employee experience at
Palo Alto Networks. And because it FLEXes around each individual
employee based on their individual choices, employees are empowered
to push boundaries and help us all evolve, together.Job
DescriptionYour CareerAt Palo Alto Networks , everything starts and
ends with our mission:Being the cybersecurity partner of choice,
protecting our digital way of life.We have the vision of a world
where each day is safer and more secure than the one before. These
aren t easy goals to accomplish but we re not here for easy. We re
here for better. We are a company built on the foundation of
challenging and disrupting the way things are done, and we re
looking for innovators who are as committed to shaping the future
of cybersecurity as we are.In this role, you will provide
post-sales technical support to Palo Alto Networks End User
Customers via phone, email, and web. Regularly updating support
cases to record the progress of calls in call tracking system and
documenting technical solutions and product information in the
knowledge base is required. You will work to reproduce customer
issues and qualify escalations. Some travel may be required to
customer sites to assist in fault isolation and root cause
analysis. You will also work with Development, Sales, Q/A, and
Marketing to build positive customer experience.Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to
customers
- Managing support cases to ensure issues are recorded, tracked,
resolved, and follow-ups are done in a timely manner
- Provide fault isolation and root cause analysis for technical
issues
- Publish Technical Support Bulletins and other technical
documentation in the Knowledge Base
- Review of technical documentation for training materials,
technical marketing collateral, manuals, troubleshooting guides,
etc.
- Participation in on-call dutiesQualificationsYour Experience
- Excellent written and verbal communication skills
- Fluent knowledge of English. Knowledge of any other major
European language will be an advantage
- Previous experience in a Technical Support environment is
required
- Strong knowledge of TCP/IP
- Solid understanding and hands-on experience in Routing &
Switching (OSPF / BGP / VLAN / STP etc)
- Strong experience with Security (IPSEC / SSL-VPN / NAT /
GRE)
- Experience with Layer 7 application protocols (DNS, DHCP, FTP,
HTTP/HTTPS) is a strong advantage
- Experience with Cisco security products, Checkpoint, Juniper ,
Fortinet is a plus.
- Experience with Authentication Protocols is a plus (Radius
/TACACS)
- Strong ability to independently debug broad, complex, and
unique networks with mixed media and protocols is required
Additional InformationThe TeamOur Technical Support team is
critical to our success and mission. As part of this team, you
enable customer success by providing support to clients after they
have purchased our products. Our dedication to our customers doesn
t stop once they sign it evolves. As threats and technology change,
we stay in step to accomplish our mission.You ll be involved in
implementing new products, transitioning from old products to new,
and fixing integrations and critical issues as they are raised in
fact, you ll seek them out to ensure our clients are safely
supported. We fix and identify technical problems, with a pointed
focus on providing the best customer support in the industry.Our
CommitmentWe re trailblazers who dream big, take risks, and
challenge cybersecurity s status quo. It s simple: We can t
accomplish our mission without diverse teams innovating,
together.We are committed to providing reasonable accommodations
for all qualified individuals with disabilities. If you require
assistance or accommodation due to a disability or special need,
please contact us at ...@paloaltonetworks.com. Palo Alto Networks
is an equal opportunity employer. We celebrate diversity in our
workplace, and all qualified applicants will receive consideration
for employment without regard to age, ancestry, color, family or
medical care leave, gender identity or expression, genetic
information, marital status, medical condition, national origin,
physical or mental disability, political affiliation, protected
veteran status, race, religion, sex (including pregnancy), sexual
orientation, or other legally protected characteristics.Covid-19
Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by
country.
- Unless applicable law requires otherwise, you must be
vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer
has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this
particular position based on your location or job requirements,
please inquire with the recruiter.
Keywords: Palo Alto Networks, Hartford , Technical Support Engineer - Network Security, Other , Hartford, Connecticut
Didn't find what you're looking for? Search again!
Loading more jobs...