Commercial Service Supervisor II

Company: M&T Bank
Location: Hartford
Posted on: June 25, 2022

Job Description:

Overview:Supervise both loan and deposit-related commercial support activities of service teams who perform a variety of roles at multiple levels and locations . Provide operational, technical and functional expertise in work policies and procedures. Ensure adherence to policies and procedures. Drive operational efficiency and targeted results, including risk mitigation and regulatory controls are achieved.Primary Responsibilities:

• Subject Matter Expert on necessary control points for documentation and set up of Commercial loans and deposits.
• Serve as a champion for the partnership between the respective Commercial Support Teams within the regions and those more centrally located, troubleshooting any issues.
• Supervise a large commercial support team comprised of staff members that perform a variety of roles at multiple levels and locations. Ensure that assigned commercial support team is performing assigned duties and responsibilities in accordance with established policies and procedures.
• Make recommendations and take action to improve processes and procedures that will result in risk mitigation, time savings, cost reduction, or an improvement in customer satisfaction.
• Proactively document unwritten procedures in collaboration with Procedures Manager.
• Assist with the development and implementation of training programs for the commercial support team.
• Responsible for being the primary contact for staff inquiries regarding procedures and escalated customer problems. Accountable for decision-making regarding workload prioritization and personnel issues.
• Work with business line and staff to ensure adherence to regulatory controls (HVCRE, KYC, Flood, LIBOR language, Floors, Appraisals, Environmentals, etc.)
• Take ownership for problem resolution, ensuring the COM has awareness of elevated situations.
• Responsible for performance management, employee development, employee engagement, and disciplinary action for assigned commercial support team.
• Supervise and make recommendations to streamline ad hoc data collection requests.
• Assist in the development of new service or credit support review process as needed.
• Develop relationship with internal partners throughout the bank. Responsible for leading projects and for the development of original materials for new initiatives when possible.
• Responsible for partnering with Group Managers to communicate operational process and procedure changes and to develop a strategic plan for meeting the regional sales team needs.
• Represent the team in the communication of concerns to partners and line management.
• Serve as an ambassador for the Commercial Service Team and M&T Bank by developing and maintaining strong internal and external partnerships.
• Possible travel to perform work duties and for training and special projects.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.Education and Experience Required:Bachelor's degree and a minimum of 3 years related experience, customer service or operations experience in Banking.2 years supervisory experience, including mentoring & coaching.Regulatory knowledge pertaining to loans and deposits.#LI-LP!Compensation Range:Annual(USD): 68,336.00 - 126,910.00

Keywords: M&T Bank, Hartford , Commercial Service Supervisor II, Other , Hartford, Connecticut