Specialist Opportunities

Company: Global Atlantic Financial Group
Location: Hartford
Posted on: September 20, 2022

Job Description:

PURSUANT TO COMPANY POLICY, ALL EMPLOYEES ARE REQUIRED TO BE VACCINATED FOR COVID-19 TO ACCESS GA FACILITIES. CURRENTLY, OUR INTERVIEW PROCESS WILL BE CONDUCTED OVER VIDEO. ALL OFFICES ARE CURRENTLY OPEN, AND OUR EMPLOYEES ARE BACK 4 OR 5 DAYS A WEEK IN NY AND 3 DAYS A WEEK IN ALL OTHER OFFICES. IF YOU HAVE QUESTIONS ON THIS POLICY, PLEASE CONTACT RECRUITING@GAFG.COM. COMPANY OVERVIEW Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. With differentiated investment and risk management capabilities, deep client relationships, and a strong financial foundation, the company has established a track record of delivering proven, value-added solutions and long-term growth. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers asset management and capital markets solutions across multiple strategies. Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. POSITION OVERVIEW Are you preparing to obtain a full-time job post-graduation or while you go to school? Global Atlantic Financial Group has open, full-time opportunities in Operations specifically as a New Business Resolutions Specialist or Customer Service Representative. We are looking for candidates who have both the skills and passion to help us achieve customer service excellence. The NEW BUSINESS RESOLUTION SPECIALIST will work closely and collaborate with our Third Party Administrator and internal departments to proactively identify problems, issues, and recommend solutions that will produce results and favorable outcomes for all parties. The successful incumbent will be afforded the opportunity, through this role, to learn about the insurance industry and financial services. RESPONSIBILITIES:

• Analyze business requirements
• Design implementation solutions from business requirements
• Develop or build solutions leveraging Salesforce.com Configuration or Programming Technologies
• Test the build products - Unit and Integration Testing
• Participate in troubleshooting and fixing issues in functional testing, UAT Testing phases.
• Participate in business and technology discussion for requirement gathering, analysis, prototype build, design reviews, testing
• Deploy and Support the product solution in the Salesforce.com environment QUALIFICATIONS:
  • High School degree required. College degree preferred.
  • Must demonstrate excellent communication skills, both oral and written
  • Ability and willingness to support team in accomplishing team goals
  • Self-starter with outstanding attention to details
  • Proficiency with Microsoft Office including Word, Excel, Outlook
  • Ability to work simultaneously with multiple computer systems CUSTOMER SERVICE REPRESENTATIVES participate as an active member of a team engaged in the processing of annuity and life insurance support phone calls, post call activities and completion of call back commitments involving our preneed and annuity customers, internal and external by performing the following duties . RESPONSIBILITIES
    • Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
    • Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
    • Focuses on Global Atlantic's long term success by building strong (internal and external) customer relationships
    • Provides a broad range of technical and operational support to clients and agents
    • Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance QUALIFICATIONS
      • High School diploma or equivalent required; Bachelor degree or equivalent work experience preferred
      • Demonstrated strong attention to detail with excellent organizational skills
      • Strong interpersonal and team skills required
      • Strong written and oral communication skills
      • Excellent phone presence and presentation
      • Strong PC and Software skills, especially Microsoft Office products
      • Ability to maintain positive attitude and composure in dealing with difficult situations
      • Ability to be flexible and prioritize activities
      • Demonstrated flexibility with schedules Global Atlantic's total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs. Global Atlantic is committed to creating an inclusive environment where everyone feels like they can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. We encourage qualified applicants from all demographics to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP NOW OR IN THE FUTURE. Wayup. Keywords: Customer Service Representative, Location: Hartford, CT - 06101 , PL: 525517721

Keywords: Global Atlantic Financial Group, Hartford , Specialist Opportunities, Other , Hartford, Connecticut