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Main Switchboard Phone Operator - Call Center - Remote (NY/NJ/CT)

Company: MUFG Union Bank
Location: Hartford
Posted on: September 20, 2022

Job Description:

**Do you want your voice heard and your actions to count?**Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.The Client Reporting Operations Department is seeking a Client Service professional. The ideal candidate is passionate about customer service and is committed to creating outstanding client experiences. The role involves a mixture of telephone and email inquiries, which may be wide-ranging in scope. The Client Service Representative will be expected to connect inquiries with the appropriate line of business contact(s) internally and maintain a superior level of customer service. Additionally, the Client Service Representative will also participate in other work-streams, such as Operational Process Improvements, and Technology Product Management, in order to ensure our client service offering remains an industry leader, and in the best position to service our clients. The Client Service Representative will report directly into the Assistant Vice President of Client Reporting Operations.+ Representing the organization as a potential first point of contact+ Answering telephone calls and connecting inquiries with the appropriate contacts internally+ Providing detailed and timely solutions to client email inquiries+ Recording California Consumer Protection Act (CCPA) requests and inputting the client's feedback as instructed+ Maintain individual service quality goals, and adhere to the call center policies and procedures for improved client satisfaction results+ Responsible for client service metrics and key points of interest; such as volume, average handling time, inquiry types, forecasts and projections+ Improves client experience by identifying frequently asked questions, patterns in metrics, and other data that may assist with driving positive change+ Passionate and energetic leader, she/he/they will continually improve upon the level of customer service, ongoing innovation, technology enhancements, and be a client empathy and experience influencer across the organization+ Assist with ad-hoc projects as needed**QUALIFICATIONS**+ A Bachelor's degree+ 1-3 years experience with Call Center, Client Service, Client Experience, Customer Success, Customer Relations, or Receptionist backgrounds+ Fluency in English; fluency in additional languages considered a plus+ Developed communication and diplomacy skills in order to guide, and influence others, in particular colleagues in other areas and occasional external clients+ Genuine passion for client experience, service, and the overall client journey/lifecycle; the ability to effectively translate that passion into action+ Outstanding verbal and written communication skills+ Reputation for being energetic, motivated, and positive+ Excellent interpersonal, and organizational skills+ Microsoft Office; intermediate to advanced+ Familiar with call center and client service metrics, considered a plus+ Knowledge of call center equipment such as Avaya, or Cisco remote phone system technology, considered a plus+ General understanding of FATCA/CRS, Unclaimed Property, and CCPA rules and regulations, considered a plusThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.\#LI-Remote

Keywords: MUFG Union Bank, Hartford , Main Switchboard Phone Operator - Call Center - Remote (NY/NJ/CT), Other , Hartford, Connecticut

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