Triage Diversion Specialist
Company: The Salvation Army
Posted on: November 23, 2022
Location: Marshall House Hartford Triage (Harford, CT)
Status: Non-exempt, Part-time, Temporary (December 2022 thru March
Hours Per Week: 28
Scope & Purpose of Position: Provide daily oversight, monitoring,
reporting, and support services to families accessing cold weather
triage programs; maintain appropriate records on census and
referrals; facilitate an emotional and physical environment
conducive to enhancing positive morale and stabilization;
coordinate placement and transportation of families in seasonal
beds, permanent beds or hotels. The main functions of this position
may be fluid over time but will focus on shelter diversion which
will consist of completing CAN appointments and homeless outreach
- Advocate for the mission of the organization and uphold the
- Assist clients in stabilizing their housing situation by
assessing their current level of need and developing an adequate
plan of action.
- Attend bi-weekly GH CAN meetings, case conferences, training
workshops, and community meetings as needed.
- Attend monthly staff meetings and required trainings.
- Complete all documentation in a timely and accurate fashion
including client records, daily activity logs, and other reports as
- Continually promote self-determination and self-sufficiency in
interactions with clients.
- Ensure early intervention by active community networking.
Establish and maintain positive, productive working relationships
with mental health programs, shelter programs, police (and other
local officials), and providers of services and resources to
- Familiarize oneself with local community social service
agencies and other appropriate resources.
- Help clients establish critical community linkage and secure
- Assist clients referred by 211 by performing CAN
- Assist in preventing clients from experiencing homelessness due
to a financial crisis with homeless prevention and diversion funds
or assist in diversion from shelter through mediation and local
- Assist with the coordination of transportation to a shelter or
set up emergency lodging for people experiencing homelessness when
Greater Hartford shelters are filled to capacity as
- Attend case conferences as scheduled with partner agencies
conducting shelter diversion.
- Increase Shelter Diversion rates above 70% for completed CAN
- Maintain client records per funder guidelines, HMIS data,
shelter priority lists, and internal statistics.
- Work in collaboration with the GH CAN and partner agencies that
provide shelter diversion to ensure an effective coordinated entry
- Work to increase show rates for CAN appointments above 60%.
Outreach and Engagement
- Assist CAN providers with the locating of families on the
shelter priority list who state they are literally
- Perform homeless outreach during the early mornings, evenings,
and weekends as necessary.
- Provide consistent outreach to clients who have been
challenging to engage. Build rapport and trust with the client to
encourage them to consider permanent housing and/or emergency
- Must embrace, support, and reflect well on The Salvation Army's
mission and values.
- Bachelor's degree in human services or a related field and
one-year experience in a related field preferred.
- Experience working with at-risk populations and/or persons
experiencing homelessness preferred.
- Must have a minimum availability of three shifts
- Willing to work weekends, evenings (including overnights), and
holidays is required.
- Fluency in English is required; Spanish-speaking ability is
- Sensitivity to cultural and socioeconomic characteristics of
the population served.
- Commitment to empowering others to solve their own
- Conviction about the capacity of people to grow and
- Commitment to racial equity and inclusion.
- Ability to establish and set appropriate limits with persons
served to help them gain skills and confidence.
- Ability to work collaboratively with other personnel, service
providers, and professionals.
- Capacity to maintain a role to empower clients and to intervene
appropriately to meet service goals.
- Committed to working with the homeless population.
- Ability to work in a fast-paced environment and must work well
- Ability to maintain confidentiality in all aspects of the work
- Basic computer knowledge of Microsoft Office.
- Must maintain a professional appearance.
- Must complete the KeepSAfe training and other required
trainings upon hire.
- Self-motivated and dependable.
- Valid driver's license and reliable transportation required. -
License must be free of restriction by both the granting state and
- Must be empathetic and caring.
The Salvation Army Mission Statement: The Salvation Army, an
international movement, is an evangelical part of the universal
Christian Church. Its message is based on the Bible. Its ministry
is motivated by the love of God. Its mission is to preach the
gospel of Jesus Christ and to meet human needs in His name without
An Equal Opportunity/Affirmative Action Employer: All qualified
applicants will receive consideration for employment without regard
to race, color, sex, national origin, disability, or protected
Keywords: The Salvation Army, Hartford , Triage Diversion Specialist, Other , Hartford, Connecticut
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