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Triage Diversion Specialist

Company: The Salvation Army
Location: Hartford
Posted on: November 23, 2022

Job Description:

Overview
Location: Marshall House Hartford Triage (Harford, CT)
Status: Non-exempt, Part-time, Temporary (December 2022 thru March 2023)
Hours Per Week: 28
Scope & Purpose of Position: Provide daily oversight, monitoring, reporting, and support services to families accessing cold weather triage programs; maintain appropriate records on census and referrals; facilitate an emotional and physical environment conducive to enhancing positive morale and stabilization; coordinate placement and transportation of families in seasonal beds, permanent beds or hotels. The main functions of this position may be fluid over time but will focus on shelter diversion which will consist of completing CAN appointments and homeless outreach as needed.
Responsibilities


  • Advocate for the mission of the organization and uphold the agency's values.
  • Assist clients in stabilizing their housing situation by assessing their current level of need and developing an adequate plan of action.
  • Attend bi-weekly GH CAN meetings, case conferences, training workshops, and community meetings as needed.
  • Attend monthly staff meetings and required trainings.
  • Complete all documentation in a timely and accurate fashion including client records, daily activity logs, and other reports as directed.
  • Continually promote self-determination and self-sufficiency in interactions with clients.
  • Ensure early intervention by active community networking. Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless neighbors.
  • Familiarize oneself with local community social service agencies and other appropriate resources.
  • Help clients establish critical community linkage and secure resources.
  • Assist clients referred by 211 by performing CAN appointments.
  • Assist in preventing clients from experiencing homelessness due to a financial crisis with homeless prevention and diversion funds or assist in diversion from shelter through mediation and local resources.
  • Assist with the coordination of transportation to a shelter or set up emergency lodging for people experiencing homelessness when Greater Hartford shelters are filled to capacity as needed.
  • Attend case conferences as scheduled with partner agencies conducting shelter diversion.
  • Increase Shelter Diversion rates above 70% for completed CAN appointments.
  • Maintain client records per funder guidelines, HMIS data, shelter priority lists, and internal statistics.
  • Work in collaboration with the GH CAN and partner agencies that provide shelter diversion to ensure an effective coordinated entry system.
  • Work to increase show rates for CAN appointments above 60%. Outreach and Engagement
  • Assist CAN providers with the locating of families on the shelter priority list who state they are literally homeless.
  • Perform homeless outreach during the early mornings, evenings, and weekends as necessary.
  • Provide consistent outreach to clients who have been challenging to engage. Build rapport and trust with the client to encourage them to consider permanent housing and/or emergency shelter options.

    Qualifications

    • Must embrace, support, and reflect well on The Salvation Army's mission and values.
    • Bachelor's degree in human services or a related field and one-year experience in a related field preferred.
    • Experience working with at-risk populations and/or persons experiencing homelessness preferred.
    • Must have a minimum availability of three shifts weekly.
    • Willing to work weekends, evenings (including overnights), and holidays is required.
    • Fluency in English is required; Spanish-speaking ability is preferred.
    • Sensitivity to cultural and socioeconomic characteristics of the population served.
    • Commitment to empowering others to solve their own problems.
    • Conviction about the capacity of people to grow and change.
    • Commitment to racial equity and inclusion.
    • Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
    • Ability to work collaboratively with other personnel, service providers, and professionals.
    • Capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
    • Committed to working with the homeless population.
    • Ability to work in a fast-paced environment and must work well under pressure.
    • Ability to maintain confidentiality in all aspects of the work environment.
    • Basic computer knowledge of Microsoft Office.
    • Must maintain a professional appearance.
    • Must complete the KeepSAfe training and other required trainings upon hire.
    • Self-motivated and dependable.
    • Valid driver's license and reliable transportation required. - License must be free of restriction by both the granting state and Chesterfield Insurance.
    • Must be empathetic and caring.

      The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
      An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.

Keywords: The Salvation Army, Hartford , Triage Diversion Specialist, Other , Hartford, Connecticut

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