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Telephonic Care Navigator - Remote in Connecticut, Rhode Island, Massachusetts

Company: UnitedHealth Group
Location: Hartford
Posted on: November 27, 2022

Job Description:

**$1,000 Sign On Bonus For External Candidates**

**If you are located within** **Connecticut, Rhode Island, OR Massachusetts** **, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.**

**E** **nergize your career with one of Healthcare's fastest growing companies.**

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, **UnitedHealth Group** is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: **Optum** - a growing part of our family of companies that make **UnitedHealth Group** a Fortune 10 leader.

**Optum** helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess

Our **Care Navigators** have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8- hour shift schedules during our normal business hours of 9:00 am to 5:30 pm EST. It may be necessary, given the business need, to work occasional overtime. This is a telecommute / work at home role.We offer 2 weeks of paid training.

Training will be conducted virtually from your home.

_*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy._

**Primary Responsibilities:**

+ Completes telephonic outreach to DSNP members utilizing auto-dialer and manual dialing

+ Educates member on gaps in care and assists with scheduling provider appointments

+ Assists members with social determinants of health and links to community resources

+ Ensures member has access to PCP

+ Identifies gaps in care and assists in closure of gaps

+ Outreaches members on caseload consistent with program guidelines

+ Consistently meets metrics, both quality & performance

+ Provides excellent customer service to both members and providers

+ Constantly maintains schedule adherence and good attendance

+ Maintains confidential health information according to state and federal regulations including HIPAA.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED (or higher)

+ 1+ years of call center and / or telephonic customer service experience

+ 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties

+ 1+ years of Healthcare/ insurance experience and/or Social work/community outreach/advocacy experience

+ 1+ years experience analyzing and solving customer problems

+ Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)

+ Must be available to work Monday - Friday 9:00am - 5:30pm EST

**Preferred Qualifications:**

+ Bachelor's Degree (or higher) in Social Work, Public Health or related field

+ Previous experience as a telecommuter

+ Medicaid and / or Medicare experience

+ Experience working with medical terminology

**Telecommuting Requirements:**

+ Reside within Connecticut, Rhode Island, Massachusetts

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Ability to keep all company sensitive documents secure (if applicable)

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Must be able and comfortable with maintaining metrics and goals within the department

+ Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members

**_UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status._**

**Military & Veterans find your next mission:** We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

**Careers with Optum** . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

_UnitedHealth Group_ is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: UnitedHealth Group, Hartford , Telephonic Care Navigator - Remote in Connecticut, Rhode Island, Massachusetts, Other , Hartford, Connecticut

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