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Data Center Lead Contract Support II (Remote)

Company: CBRE
Location: Hartford
Posted on: November 27, 2022

Job Description:

Data Center Lead Contract Support II (Remote)Job ID95027Posted17-Nov-2022Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Customer ServiceLocation(s)Remote - US - Remote - US - United States of AmericaJOB SUMMARYManaging a team of Contract Support professionals, this role provides oversight to ensure exceptional customer service and comprehensive administrative services are delivered to the client and the contract. In order to be successful in the role, it is essential to understand the contract scope - must understand internal and client procedures, processes and systems; and, must operate those procedures, processes and systems to the required standards. Serve as a systems champion, for the purpose of ensuring accurate and high-quality, high touch, managing reports; the sharing of best practices and innovations; and, maintains billing, managing both debt and revenue management, to ensure performance within contractual terms.Contracts greater than -20M revenue.ESSENTIAL DUTIES AND RESPONSIBILITIESBuild a Contract Support Team and ensure team is effectively utilized. Support the development of the team by providing the necessary training and development to ensure effective service delivery.Lead Debt Management efforts in order to create and review management reports, such as: profit and loss (P&L), work in progress (WIP), Debt, Open Purchase Orders (OPOs) & Invoice Pools.Coordinate the billing application, margin calculations, invoicing and client submission. Also, coordinate the raising of Purchase Orders (POs) for vendor submission.Support managements efforts to implement cost savings opportunities, ensuring customer and GWS financial savings targets are maximized.Compile data for the monthly Contract Review, to ensure compliance with Sarbanes Oxley (SOX). And, support the preparation and delivery of monthly Contract Review and Business Unit Review materials to ensure compliance with Sarbanes Oxley (SOX).Ensure the completion of all necessary activities allowing the Contract Support team to understand the contractual scope/commitments and drive high quality commercial performance.Lead any/all activities that will provide exceptional client and vendor relationships, ensuring success in: improved buying and use of preferred suppliers, conducting supplier surveys on MySupplier and/or other systems, compilation of the Customer Monthly Management Report, compilation and reporting from the work management systems, and supporting coordination of sub-contractor files and statutory compliance.SUPERVISORY RESPONSIBILITIESProvides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCEHigh School Diploma/GED required, Bachelor's Degree preferred, with 6-8 years of experience in contract management, client care eat financial institutions or similar background, preferred.Team leadership, preferred.CERTIFICATES and/or LICENSESNoneCOMMUNICATION SKILLSExcellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.Ability to respond effectively to sensitive issues.FINANCIAL KNOWLEDGERequires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.REASONING ABILITYAbility to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.OTHER SKILLS and/or ABILITIESExperience in a financial setting working with billing and payables; prior experience using a financial system; and, the ability to use Microsoft Excel.Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.Ability to write routine reports and correspondence.Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.Ability to effectively present information to an internal department and/or large groups of employees.SCOPE OF RESPONSIBILITYDecisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Keywords: CBRE, Hartford , Data Center Lead Contract Support II (Remote), Other , Hartford, Connecticut

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