Help Desk Level IV

Company: Dahl Consulting
Location: Hartford
Posted on: January 25, 2023

Job Description:

Dahl Consulting is currently partnering with a leading company in the insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Help Desk Level IV for a contract position! Interested? Get more details below! Description:

• Troubleshoots problems and provides or obtains a timely resolution
• Answers calls related to PC and host applications, hardware capabilities and connectivity problems
• Understands established service level agreements, and effectively works to meet or exceed those standards
• Windows 10, MS Office 365, ServiceNow Ticketing System, iPhone and Android support, general hardware/software issues
• Develops and maintains effective partnerships across the organization and is able to influence management, peers, and customers through an inclusive style and recognition of their abilities and knowledge. Balances individual and team responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Practices good listening techniques. Maintains a positive attitude. Takes ownership for situations
• Demonstrates an attitude of cooperation and attention to customer needs and skill level through superior telephone skills. Calms frustrated callers and is recognized by customers as helpful. Recognizes the importance of timely and accurate responses and be aware of development schedules and releases that impact the customer.
• Displays a strong empathy for the customer through an attitude of cooperation and the timely attention to the customer s needs. Is recognized by customers as partner. Anticipates the impact of changes on the customer and takes action to minimize that impact. Works to ensure that the team meets service level goals as set by management and agreed to by the customer. Handles contacts with clear, concise business communication appropriate for the audience. The selected candidate will train in the office 100% of the time. Once training is completed, this is a hybrid role - 2 days working in the office and 3 days working from home. Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at , or start an online chat with us.
  
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Keywords: Dahl Consulting, Hartford , Help Desk Level IV, Other , Hartford, Connecticut