Central Support Operations Coordinator - National Remote
Company: UnitedHealth Group
Location: Hartford
Posted on: March 17, 2023
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. Optum is a
global organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together. The Central
Support Operations Coordinator serves as the main point of contact
for healthcare providers and members that are receiving post-acute
services. In addition, the Central Support Operations Coordinator
role serves as administrative (non - clinical) support for the
remote clinical services team. -This role is responsible for
providing direct support to the multi - disciplinary team to
anticipate and plan for continuum of care and discharge needs and
communication with providers and clients. The Central Support
Operations Coordinator is responsible for processing inbound and
outbound communication (i.e., telephonic, fax, electronic
notifications and letters), maintaining accuracy of database
documentation and the completeness of the medical record and
naviHealth database.This position is full - time (40 hours / week),
Monday - Friday. Employees are required to work our normal business
hours of 1:00 PM - 9:30 PM CST (Central Standard Time zone)
including the flexibility to work occasional overtime and weekends
based on business need.We offer 4+ weeks of training. The hours
during training will be 8:00 AM - 4:30 PM / 5:00 PM CST (Central
Standard Time zone) for the 1st week only. Training will be
conducted virtually from your home.*All Telecommuters will be
required to adhere to UnitedHealth Group's Telecommuter
Policy.Primary Responsibilities:
- Manage inbound and outbound telephone communication in a
professional manner and according to productivity and quality
standards
- Process inbound and outbound data and communication (i.e.,
faxes, emails and electronic communication) according to
productivity and quality standards
- Enter, review and or verify member information in the nH
Coordinate care management platform and communicate approved
pertinent information with healthcare providers and / or naviHealth
team as needed
- Enter the required data into the naviHealth database accurately
and in a timely manner
- Complete administrative documentation for member records
including but not limited to disenrollment, transitioning, creating
authorization shells, attaching documents (i.e., medical records),
and logging therapy information
- Assist in a smooth coordination of members care between health
providers and the health plan
- Establish relationships and communicate, when appropriate, to
providers, clients and / or naviHealth field / care management
staff as defined by departmental policy and process
- Triage inbound calls manage member inquiries / requests and
resolve or escalates to appropriate naviHealth or health plan
personnel
- Run and / or review reports to monitor assigned team duties are
completed
- Follow chain of command as appropriate when reporting issues or
concerns
- Attend naviHealth meetings as requested
- Adhere to organizational, departmental, compliance and
regulatory policies and procedures
- Promote a positive attitude and work environment
- Perform other duties and responsibilities as required,
assigned, or requestedYou'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher)
- Experience with using Microsoft Office applications, including
Microsoft Word (navigating, creating, and editing), Microsoft Excel
(navigating, creating, and editing), and Microsoft PowerPoint
(navigating, creating, and editing)
- Ability to work any shift between the hours of 1:00 PM - 9:30
PM CST (Central Standard Time zone) from Monday - Friday including
the flexibility to work occasional overtime and weekends based on
business needPreferred Qualifications:
- Associate's Degree (or higher)
- Experience in healthcare setting
- Familiarity with medical terminology and HIPAA laws
- Experience with working in a call center
environmentTelecommuting Requirements:
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceSoft Skills:
- Excellent written and oral communications skills
- Must be organized and able to prioritize, plan, and handle
multiple tasks / demands simultaneously
- Demonstrated critical thinking skills
- Ability to verbally articulate and communicate with manager,
team members, and customers
- Detail - oriented and able to interpret data and information in
the nH Coordinate systemPhysical and Work Environment:
- Ability to view screen and enter data into a laptop computer
(or similar hardware) within a standard time period
- Ability to communicate with Clients and team members including
use of cellular phone or comparable communication device
- Ability to remain stationary for an extended time period (1 - 2
hours)
- Experience with using various office equipment, such as copier,
fax machine, telephone and scannerAbout naviHealthnaviHealth is
improving the healthcare experience for seniors to live more
fulfilling lives. For nearly a decade, naviHealth has been a
trusted partner for the nation's top health plans, health systems,
and at - risk physician groups navigating the shift from volume to
value. Powered by a predictive technology and decision support
platform that provides clinicians and care teams with evidence -
based protocols, naviHealth's high - touch, proven care model fully
supports patients from pre - acute through to the home. With
naviHealth, patients can enjoy more days at home, and healthcare
providers and health plans can significantly reduce costs specific
to unnecessary care and readmissions. For more information about
naviHealth, visit . -Our PurposeImproving the healthcare experience
for seniors to live a more fulfilling lifeOur ValuesRooted in
respectGuided by purposeDevoted to serviceEnergized by impactThe
above statements are intended to describe the general nature and
level of work performed by colleagues assigned to this job. It is
not designed to contain or be interpreted as a comprehensive list
of all duties, responsibilities, and qualifications. naviHealth
reserves the right to amend and change responsibilities to meet
business and organizational needs as necessary.naviHealth is an
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, or any other protected status
under applicable laws and will not be discriminated against on the
basis of disability.Careers with Optum. Our objective is to make
health care simpler and more effective for everyone. With our hands
at work across all aspects of health, you can play a role in
creating a healthier world, one insight, one connection and one
person at a time. We bring together some of the greatest minds and
ideas to take health care to its fullest potential, promoting
health equity and accessibility. Work with diverse, engaged and
high-performing teams to help solve important
challenges.California, Colorado, Connecticut, Nevada, Washington,
New York, or Rhode Island Residents Only: The salary range for
California / Colorado / Connecticut / Nevada / Washington / New
York / Rhode Island residents is $16.00 - $27.31. Pay is based on
several factors including but not limited to education, work
experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.At UnitedHealth Group, our mission is to
help people live healthier lives and make the health system work
better for everyone. We believe everyone-of every race, gender,
sexuality, age, location and income-deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
- an enterprise priority reflected in our mission.Diversity creates
a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #YELLOW
Keywords: UnitedHealth Group, Hartford , Central Support Operations Coordinator - National Remote, Other , Hartford, Connecticut
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