Instructional Designer Advisor remote job at Cigna
Company: Lmsdaily
Location: Hartford
Posted on: May 18, 2023
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Job Description:
As an Instructional Design Advisor you would be res ponsible for
supporting the design, development and implementation of new hire
and on-going learning content for the Contact Center within the
Service Operations team. In this role you would have the
opportunity to move the needle on building cutting edge virtual
training and creating a learning journey for our advocates to set
them up for success. This role is perfect for someone who wants to
improve existing training to enhance employee and patient
experience.
How you'll make an impact:
Use Instructional Design and Agile methodologies, design, develop
and implement course content, across multiple modalities and
formats, for both new hire and tenured contact center roles
Perform ongoing curriculum maintenance as needed to ensure training
materials are current and documentation is available in a secure
shared location
Continuously enhance the learner experience by reducing lecture,
adding interactivity, and incorporating feedback
Use Adult Learning Theory principals, provide consultation to
leaders and stakeholders to determine learning strategies
Partner with business SMEs to audit curriculum to identify changes
in products, systems and processes that impact training and update
the curriculum accordingly
Evaluate the success of training content by analyzing learner
feedback and performance data
Write behavior-based assessments to demonstrate knowledge and skill
transfer
Lead large-scale projects and coordinate with various internal
partners to deliver on-time learning solutions that meet business
needs
Communicate effectively with senior level management
Create strategic learning plans integrated with knowledge
management and change management
Research and apply industry best practices, trends, and feasibility
of various learning modalities
Mentor and coach others on Instructional Design methodologies
Conduct quality audits of peer training
Observe classroom training to determine opportunities to improve
facilitation support
What you'll need to be successful:
High School Diploma or GED required, Bachelor's Degree and/or
instructional design certification preferred
5+ years progressive corporate instructional design experience
7+ years training delivery, developing learning strategy,
specifically improving existing training plans in an agile
environment preferred
5+ years' experience developing training curriculum for a customer
service call center and or Healthcare industry preferred
Experience in designing innovative adaptive learning, social
learning, micro-learning, scenario-based learning, conceptual, and
system learning
Demonstrated success with business writing and presentation
skills
Ability to incorporate the principals of adult learning into
designing training curricula for instructor-led and virtual
delivery, as well as for eLearning
Ability to lead large projects and coordinate with stakeholders to
ensure timely delivery of requested and required training
materials
Excellent communication skills (verbal, written, and presentation)
at all levels of the organization
Ability to bring innovative thought processes to curriculum design
and content curation
Strong skills working with Articulate Storyline required, Camtasia,
Adobe Creative Cloud, and Vyond helpful
Graphic design experience helpful
Experience mentoring employees in a peer-to-peer relationship
highly preferred
We expect this role to remain fully virtual, work from home, with a
primary schedule of Monday - Friday, normal business hours, as
business needs dictate.
If you will be working at home occasionally or permanently, the
internet connection must be obtained through a cable broadband or
fiber optic internet service provider with speeds of at least
10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of
88,800 - 148,000 USD / yearly, depending on relevant factors,
including experience and geographic location.
This role is also anticipated to be eligible to participate in an
annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why
you'll enjoy a comprehensive range of benefits, with a focus on
supporting your whole health. Starting on day one of your
employment, you'll be offered several health-related benefits
including medical, vision, dental, and well-being and behavioral
health programs. We also offer 401(k) with company match, company
paid life insurance, tuition reimbursement, a minimum of 18 days of
paid time off per year and paid holidays. For more details on our
employee benefits programs, visit Life at Cigna Group .
About The Cigna Group
Doing something meaningful starts with a simple decision, a
commitment to changing lives. At The Cigna Group, we're dedicated
to improving the health and vitality of those we serve. Through our
divisions Cigna Healthcare and Evernorth Health Services, we are
committed to enhancing the lives of our clients, customers and
patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a
response.
The Cigna Group has a tobacco-free policy and reserves the right
not to hire tobacco/nicotine users in states where that is legally
permissible. Candidates in such states who use tobacco/nicotine
will not be considered for employment unless they enter a
qualifying smoking cessation program prior to the start of their
employment. These states include: Alabama, Alaska, Arizona,
Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas,
Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania,
Texas, Utah, Vermont, and Washington State.
Keywords: Lmsdaily, Hartford , Instructional Designer Advisor remote job at Cigna, Other , Hartford, Connecticut
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