Call Center Representative

Company: CVS Pharmacy
Location: Hartford
Posted on: May 18, 2023

Job Description:

Job DescriptionProvide accurate and timely support to internal and external Large Case Pensions customers working independently within prescribed policies, procedures and service metrics for routine questions, data changes, payment stop and reissue, and document management functionsPay RangeThe typical pay range for this role is:Minimum: 17.00Maximum: 27.90Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications1+ year of customer service (preferred on the phone)1+ year of Microsoft productsPreferred QualificationsKnowledge of: Phone etiquette, Skill In: Strong organization skills, attention to detail and accuracy, Microsoft knowledgeAbility To: Work effectively in a team environment and adapt to changing priorities, be responsible and reliableKnowledge of: Call Center experience, knowledge or experience in pensions, bilingual languageSkill in: Strong organization skills, attention to detail and accuracy, strong Excel and Word skillsAbility To: Work independently, work effectively in a team environment and adapt to changing prioritiesEducationHigh School Graduate or higherBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Pharmacy, Hartford , Call Center Representative, Other , Hartford, Connecticut