(Bilingual English/Cantonese) Care Navigator - National Remote

Company: UnitedHealth Group
Location: Hartford
Posted on: May 19, 2023

Job Description:

$1000 Sign On Bonus For External Candidates

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work. SM

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 9:00am - 5:30pm Local time. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

Provides inbound telephonic support for DSNP members ensuring service level metrics are met (speed to answer, abandonment rate, hold time, etc)

Completes telephonic outreach to DSNP members utilizing autodialer and manual dialing (as needed)

Assists with members' immediate needs when assigned Care Navigator is not available

Educates member on gaps in care and assists with scheduling provider appointments

Assists members with social determinants of health and links to community resources

Ensures member has access to PCP

Assist with non-phone work as needed (including but not limited to queue maintenance, reviewing tasks, assignment of members)

Reviews voicemails and assigns out for callbacks

Consistently meets metrics, both quality & performance

Provides excellent customer service to both members and providers

Constantly maintains schedule adherence and good attendance

Maintains confidential health information according to state and federal regulations including HIPAA.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)

1+ years of call center and / or telephonic customer service experience

1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties

1+ years of Healthcare/ insurance experience and/or Social work/community outreach/advocacy experience

1+ years of experience analyzing and solving customer problems

Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)

Bilingual fluency in English and Cantonese

Must be available to work Monday - Friday 9:00am-5:30pm local time

Preferred Qualifications:

Bachelor's Degree in Social Work, Public Health or related field

Bilingual English and Spanish or other language

Previous experience as a telecommuter

Medicaid and / or Medicare experience

1 year experience taking inbound calls

Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure (if applicable)

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Must be able and comfortable with maintaining metrics and goals within the department

Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members

Must be comfortable making outreach to members without prior engagement

Excellent Organizational Skills

Telephone etiquette

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

California, Colorado, Connecticut, Nevada, Washington, New York, or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $18.80 - $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords: UnitedHealth Group, Hartford , (Bilingual English/Cantonese) Care Navigator - National Remote, Other , Hartford, Connecticut