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Head of Product Operations

Company: U.S. Bank
Location: Hartford
Posted on: May 26, 2023

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
U.S. Bancorp, with nearly 70,000 employees, is the parent company of U.S. Bank National Association, the fifth-largest bank in the United States. Customers across the country and around the world as a trusted and responsible financial partner. This commitment continues to earn a spot on the Ethisphere Institute's World's Most Ethical Companies list, and puts U.S. Bank in the top 5% of global companies assessed on the CDP "A" List for climate change action.
Be a part of transformational change where integrity matters, success inspires, and great teams collaborate and innovate. We're one of the country's most respected, innovative, ethical, and successful financial institutions. We're looking for people who want more than just a job - they want to make a difference.
As Head of Product Operations, this executive will lead our partnerships across an extended partner team, driving growth across the bank through the support of multiple products and capabilities and their related ecosystems. This leader will be accountable within the leadership team for an agile operating model enabling both agility at scale and innovation, with a focus on accountability by product. Additionally, they will drive continuous improvement and help evolve agile ways of working within the leadership team, enabling with the right capacity and tools to drive anticipated outcomes efficiently.
Product leaders at U.S. Bank are customer obsessed in driving product planning, visioning, development, management, and customer experience to deliver on our human + digital product strategy and stay one step ahead of evolving economic, technological, and customer needs.
Product Operations is the intersection of product management, engineering and operations focused on delivering value for our customers in an efficient manner based on Agile values and Product mindset.

  • Enable Delivery Teams to enact an aspirational plan while compelling accountability for delivery across the Program.

  • Work with Program/Product Leads, agile delivery leads and teams to continuously shape agile operating models within the leadership team and program.

  • Support OKR creation and follow-through by enabling the right forums to create, update and communicate OKR information

  • Partner with Chief Product Officers and Product leadership team to ensure prioritization of highest value requests aligned with Objectives and key results, making it to discovery and ultimately delivery across dependent capabilities and products.

  • Ensure measurable results available within discovery and delivery to validate progress against defined key results and allow for quick failure/pivot when necessary.

  • Influence resourcing strategies to help optimize product performance.

  • Support evolution of portfolio management practices across value streams and teams in line with program maturity. Ensure successful work intake forums are in place and the portfolio is clear/transparent

  • Create a healthy engagement model with agile delivery members within the program.

  • Engage with other product delivery leads across the organization to share and apply learnings to make the enterprise more productive, predictable, and accountable.

  • Lead, develop and mentor a team of individuals, with a focus on accountability and a culture of direct, timely feedback


    • Experience with retail and/or commercial banking products

    • Strong servant leader

    • Desire for continuous learning / willingness to fail

    • 10+ years of experience in driving large scale change efforts

    • Deep knowledge of Agile values and principles; Product model delivery at scale

    • Critical thinker with the ability to support and explain the application of the right Agile delivery methods within the product teams to drive predictability and efficiency

    • Demonstrated ability to work and lead across multiple teams, constituencies, and frameworks

    • Measurable success driving strategic improvements at scale

    • Successful change management strategies and use of cross-functional partnerships

    • Broad business and technical acumen that enables the establishment of effective working relationships with multiple levels across all facets of the program

    • Removes ambiguity in situations and drives towards decisions and shared understanding

    • Proactive approach and ability to develop trusted advisor relationships

    • Strong listening / communication / interpersonal / influencing skills

    • People management - leadership through influencing and coaching


      • Storytelling

      • Critical Thinking

      • Curiosity

      • Problem Solving

      • Strong Microsoft Skills


        • Hybrid strongly preferred, possible remote

          If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
          Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
          Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

          • Healthcare (medical, dental, vision)

          • Basic term and optional term life insurance

          • Short-term and long-term disability

          • Pregnancy disability and parental leave

          • 401(k) and employer-funded retirement plan

          • Paid vacation (from two to five weeks depending on salary grade and tenure)

          • Up to 11 paid holiday opportunities

          • Adoption assistance

          • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

            EEO is the Law
            U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) EEO poster.
            U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
            The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $175,440.00 - $206,400.00 - $227,040.00
            U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Keywords: U.S. Bank, Hartford , Head of Product Operations, Other , Hartford, Connecticut

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