Support Specialist

Company: Topcon Positioning Systems (Topcon)
Location: Hartford
Posted on: May 27, 2023

Job Description:

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands is why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and business -savvy -industry knowledge is unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.13 locations, covering 20 states. -Solutions Is Our Middle Name. - JOB PURPOSE The role of this position is to train customers, perform product demonstrations, and support sales with technical support for 3D Modeling, Job Site Services, Construction Layout Services, Site work design services.Responsibilities:

• Work with Topcon customers in the field to teach and train on hardware and software products.
• Classroom training at Topcon Solutions Store for a group of 6-8 people on various hardware and software products.
• Phone support troubleshooting field problems with customers. Qualifications:
  • Excellent interpersonal skills, speaking/presentation ability, and positive, professional persona and appearance.
  • Proficiency in Microsoft Office products.
  • Field surveying experience desirable.
  • Topcon 3D Exchange, Topcon Pocket 3D, Magnet Office, Magnet Collage, and other related software products knowledge is a plus.
  • machine control, mmGPS, LPS, as well as GPS and Robotic systems for surveying and layout hardware knowledge is a plus.
  • Some experience with Autodesk programs: Civil 3D, Point Layout, Navisworks, BIM 360Education & Experience
    • A BS/BA or another technical degree, or equivalent experience with the Construction Job Site Services Products Physical Requirements
      • Must be able to withstand the rigors of teaching a class for 6-8 hours in a day, for multiple days in a row. -
      • Ability to travel by airline or car to remote areas to provide training.
      • Able to lift 40 lbs.
      • Able to walk on rugged job sites. Working Conditions
        • Working conditions typically 50% of the time is indoors with a PC or in a classroom. 50% outdoor job site dutiesAbout UsWe are Topcon . We collaborate, create and -distribute disruptive technologies that help -businesses flourish through improved -processes, machine automation and data -services.
          
          We design and manufacture productivity -tools for building a better future. Whether -cultivating the earth or building upon it, -Topcon brings innovation in workflow -automation and seamless connectivity of -data to infrastructure and agriculture -industries with a focus on developing a -sustainable tomorrow.

Keywords: Topcon Positioning Systems (Topcon), Hartford , Support Specialist, Other , Hartford, Connecticut