Customer Care Coordinator- Hartford, CT
Company: Lifeway Mobility Holdings LLC
Location: Hartford
Posted on: September 22, 2024
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Job Description:
Position Title: Customer Care Coordinator- Hartford, CT
Location: Hartford, CT, USA Req. ID: Req #41 Join our Team and Make
a Difference! At Lifeway Mobility, we believe that everyone
deserves to live comfortably, independently, and safely in their
own homes. As a leading nationwide provider of accessibility
solutions, we are dedicated to enabling individuals with
accessibility needs to remain in the place they love.We are more
than just a company - we are a community driven by our Core Values
of Putting People First, Being Accountable, and Doing Well While
Doing Good. These principles guide everything we do, from the
products we offer to the way we interact with our customers and
each other.Joining our team means becoming part of a highly engaged
workforce where you will have access to training opportunities,
growth potential, and a comprehensive benefits plan. Whether you're
starting your career or looking to take the next step, Lifeway
Mobility offers a supportive environment where you can thrive and
make a difference.Essential functions:Lead Outreach: Initiate
outbound calls, emails, and other communication methods to engage
with potential customers.Qualification: Evaluate leads to ensure
they meet the criteria for our mobility solutions and gather
essential information to facilitate the sales process.Appointment
Scheduling: Efficiently manage and organize appointments for the
sales team, ensuring a seamless handover of qualified
leads.Communication Skills: Clearly and persuasively communicate
the value proposition of mobility solutions to customers,
overcoming objections and building interest.Database Management:
Keep accurate records of all interactions in our CRM system and
update lead information as needed with accuracy.Follow-up: Follow a
systematic follow-up process to nurture leads and convert prospects
into scheduled appointments.Collaboration: Work closely with the
sales team and local branch to provide them with relevant
information about scheduled appointments and ensure a smooth
transition. Required Education, Experience, and Skills:At least two
years proven experience in a similar role, preferably in a sales or
business development environment.Excellent communication and
interpersonal skills.Strong organizational and time-management
abilities.Familiarity with CRM software and proficiency in
Microsoft Office Suite.Ability to work independently and as part of
a collaborative team.Goal-oriented mindset with a focus on
achieving and exceeding targets. High school diplomaAbility to
juggle phone calls and computer tasks. Physical Requirements and
Working Conditions:Working conditions are normal for an office
environment. Must be able to operate computer for most of workday
with appropriate rest periods.At Lifeway Mobility, we care about
our employees' well-being. Join our team and enjoy a comprehensive
benefits package that includes medical, dental, vision, 401k,
employer paid life and LTD and some voluntary benefits too. We set
you up for success at the start- with our Academy, which includes
virtual and in person training, ongoing support, and the
opportunity to grow, either in your role, or into a new role. Plus,
you'll have the opportunity to relax and recharge with 7 paid
holidays and three weeks of PTO. Apply now to be a part of our
team. Ready to elevate your career with us?Lifeway Mobility is an
Equal Opportunity Employer Apply Now
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Keywords: Lifeway Mobility Holdings LLC, Hartford , Customer Care Coordinator- Hartford, CT, Other , Hartford, Connecticut
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