Customer Excellence Specialist
Company: VirtualVocations
Location: Hartford
Posted on: March 7, 2025
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Job Description:
A company is looking for a Customer Excellence professional for
a remote position.
Key Responsibilities
Deliver exceptional customer experiences by resolving complex
challenges efficiently and empathetically
Drive customer success through proactive communication and
strategic problem-solving
Collaborate with cross-functional teams to enhance workflows and
improve customer engagement
Required Qualifications, Training, and Education
Deep understanding of customer needs and challenges in the
healthcare SaaS space
Strong knowledge of SaaS platforms, cloud environments, and
healthcare compliance regulations
Expertise in process optimization and implementing efficient
workflows
Ability to analyze customer service metrics to optimize performance
and outcomes
Experience in mentoring and developing team members to drive
customer success
Keywords: VirtualVocations, Hartford , Customer Excellence Specialist, Other , Hartford, Connecticut
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