HartfordRecruiter Since 2001
the smart solution for Hartford jobs

Help Desk Analyst

Company: Cogent IBS, Inc
Location: Hartford
Posted on: February 20, 2021

Job Description:

Specific Services RequiredThe contractor employees shall provide the following services:

  • Ensure that all customer email and support ticket inquiries, requesting assistance or user access and account maintenance are immediately resolved.
  • Perform basic operation, onboarding of new employers, monitoring, trouble shooting of user accounts and about account status through VAMS.
  • Assist with the documentation of processes and procedures for both individuals and groups.
  • Handle support issues remotely via phone, web team interactive session, or remote support software tools.
  • Triage user functional questions that cannot be addressed to the appropriate staff as needed and provide follow-up to ensure issues are handled.
  • Assist user's general policy questions, VAMS troubleshooting and guidance with the process workflow.
  • Assist with roster upload in VAMS system for all types of employers (Organizations/Self-employed/Independent contractors).
  • Troubleshoot user log-in problems and assist users in triaging account and access problems.
  • Coordinate Technology learning with business users and provide the primary Business Analyst services for statewide users.
  • Assist with additional Training of VAMS to DPH staff and external users (Employers).
  • Perform user acceptance testing of system changes and update documentation in accordance with enhancements to the system. - provided by Dice

Keywords: Cogent IBS, Inc, Hartford , Help Desk Analyst, Professions , Hartford, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Maintenance Tech
Description: Framerica Corp., a Yaphank, NY based manufacturer is seeking an experienced Electrical Maintenance Technician Framerica is among the largest, most
Company: Framerica Corp
Location: Yaphank
Posted on: 02/28/2021

.65 CPM Home Weekly - CDL A Truck Driver
Description: Call Smith Today at 855 396-7493 br br Bedford Shourt Haul br br bull Home Weekly 2 Days bull .65 CPM Loaded and Empty br bull Per Diem Tax Advantage
Company: Smith Transport, Inc.
Location: Brookhaven
Posted on: 02/28/2021

Weekend (Night) Maintenance Supervisor
Description: Company Description br br The Nature's Bounty Co. is now The Bountiful Company The Bountiful Company is a global leader in health and wellness, living at the intersection of science and nature. As (more...)
Company: The Bountiful Company
Location: Bohemia
Posted on: 02/28/2021


Weston School Bus Driver
Description: Now Hiring Part-Time School Bus Drivers in Weston, CT br At First Student, our Bus Drivers are an integral part of the communities they serve. They are committed to safety, customer service and have (more...)
Company: First Student
Location: Westport
Posted on: 02/28/2021

Freight/Receiving
Description: Position Purpose: Associates in Freight/Receiving positions ensure the store is stocked
Company: The Home Depot
Location: Shirley
Posted on: 02/28/2021

CDL A Company Driver Job
Description: Flatbed Company Driver Jobs br br 100 No Touch Freight - Call To Find Out About Our New Driver Pay Increase br br Flatbed Home Daily Company Driver Benefits: br br br br Local positions (more...)
Company: George Hildebrandt Inc.
Location: Westport
Posted on: 02/28/2021

Doordash: Delivery Driver / Courier
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Westport
Posted on: 02/28/2021

CDL-A Company Driver
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Nesconset
Posted on: 02/28/2021

Truck Drivers
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Rocky Point
Posted on: 02/28/2021

Electrician Apprentice
Description: Lane Valente Industries offers a broad range of solutions that help multi-site organizations reduce costs through energy reduction, facility maintenance and value engineering. Our solutions have uncovered (more...)
Company: Lane Valente Industries
Location: Smithtown
Posted on: 02/28/2021

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Hartford RSS job feeds