Help Desk Technician

Company: Eliassen Group
Location: Hartford
Posted on: February 24, 2021

Job Description:

**Remote start; qualified applicants should be based in Hartford or in the CT area.Our industry-leading client is seeking a Help Desk Technician with excellent technical support, communication, and customer service skills to join their team.We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Responsibilities of the Help Desk Technician:

• Troubleshoot and resolve or escalate issues in a timely fashion
• Answer calls related to PCs, applications, hardware, and connectivity
• Understand and adhere to established service level agreements
• Identify and communicate operational issues
• Document new solutions Requirements of the Help Desk Technician:
  • Experience supporting Windows 10, MS Office 365
  • Experience troubleshooting iPhone and Android devices
  • Experience with Remedy ticketing system
  • Experience with remote tools Keywords: Help Desk Technician, Technical Support, Desktop Support, Remote StartJob ID: 348713 About Eliassen Group:Eliassen Group provides strategic talent solutions to drive our clients' innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit .Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check! - provided by Dice

Keywords: Eliassen Group, Hartford , Help Desk Technician, Professions , Hartford, Connecticut