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Compliance Help Desk Associate Analyst

Company: Deloitte
Location: Hartford
Posted on: May 7, 2022

Job Description:

Associate Analyst- Risk & Brand Protection


HelpDesk Associate Analyst - Risk & Brand Protection / Ethics & Compliance

This position will support operational processes of the Deloitte U.S. Firms' Risk & Brand Protection Group. Key responsibilities of this position are to safeguard Deloitte and client confidential information, assist transfer of personal data from Deloitte laptops, and provide customer support to Deloitte US Entities' partners/principals and employees interacting with the Compliance HelpDesk.

Location - any U.S. Deloitte office

Work you'll do

As a HelpDesk Associate Analyst, you'll use your analytical, research and investigative skills to:

  • Respond to Compliance HelpDesk support requests using automated phone and chat tools
  • Guide callers through policy and mandatory requirements/procedures
  • Document and save record of guidance provided
  • Collaborate with internal Risk & Regulatory stakeholders as needed
  • Provide backup support for other services provided by the Compliance HelpDesk
    Key skills required:
    • Strong verbal and written business communication skills
    • Strong organizational and time management skills
    • Comfortable communicating with partners and other senior level individuals within the US Firms
    • Must be able to grasp various policy documents in a relatively short time frame, understand specific circumstances, and refer to policy regarding those circumstances
    • Attention to accuracy, quality, sense of urgency and detail are essential to this role
    • Ability to apply critical thinking in evaluating different scenarios
    • Ability to handle confidential and sensitive information with appropriate discretion
    • Ability to prioritize work and work independently; know when to seek guidance
    • Good knowledge computer navigation and Microsoft applications required.
    • Previous experience working in ServiceNow or other incident reporting software
      The team:

      Ethics and Compliance

      The objective of the Ethics and Compliance team is to support Deloitte's shared values and Global Principles of Business Conduct by centrally coordinating and enhancing existing ethics and compliance practices. The program and underlying policies and procedures have been designed to prevent, detect, and address ethics and compliance issues.

      Qualifications preferred include:
      • Undergraduate degree in Business Administration
      • 2 years of experience in a customer support care, preferably within a banking environment
      • An understanding of Independence requirements for professional auditing firms
      • Working knowledge of basic financial instruments is required.
      • Familiarity with financial services and investments and an understanding of common financial instruments used by business executives
      • Strong organizational, analytical, interpersonal, oral and written communication skills.
      • Limited sponsorship may be available.
        How you'll grow

        At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities-including exposure to leaders, sponsors, coaches, and challenging assignments-to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development.

Keywords: Deloitte, Hartford , Compliance Help Desk Associate Analyst, Professions , Hartford, Connecticut

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