Compliance Help Desk Associate Analyst

Company: Deloitte
Location: Hartford
Posted on: May 8, 2022

Job Description:

Position Summary

Associate Analyst- Risk & Brand Protection

Description

HelpDesk Associate Analyst - Risk & Brand Protection / Ethics & Compliance

This position will support operational processes of the Deloitte U.S. Firms' Risk & Brand Protection Group. Key responsibilities of this position are to safeguard Deloitte and client confidential information, assist transfer of personal data from Deloitte laptops, and provide customer support to Deloitte US Entities' partners/principals and employees interacting with the Compliance HelpDesk.

Location - any U.S. Deloitte office

Work you'll do

As a HelpDesk Associate Analyst, you'll use your analytical, research and investigative skills to:

* Respond to Compliance HelpDesk support requests using automated phone and chat tools
* Guide callers through policy and mandatory requirements/procedures
* Document and save record of guidance provided
* Collaborate with internal Risk & Regulatory stakeholders as needed
* Provide backup support for other services provided by the Compliance HelpDesk

Key skills required:

* Strong verbal and written business communication skills
* Strong organizational and time management skills
* Comfortable communicating with partners and other senior level individuals within the US Firms
* Must be able to grasp various policy documents in a relatively short time frame, understand specific circumstances, and refer to policy regarding those circumstances
* Attention to accuracy, quality, sense of urgency and detail are essential to this role
* Ability to apply critical thinking in evaluating different scenarios
* Ability to handle confidential and sensitive information with appropriate discretion
* Ability to prioritize work and work independently; know when to seek guidance
* Good knowledge computer navigation and Microsoft applications required.
* Previous experience working in ServiceNow or other incident reporting software

The team:

Ethics and Compliance

The objective of the Ethics and Compliance team is to support Deloitte's shared values and Global Principles of Business Conduct by centrally coordinating and enhancing existing ethics and compliance practices. The program and underlying policies and procedures have been designed to prevent, detect, and address ethics and compliance issues.

Qualifications preferred include:

* Undergraduate degree in Business Administration
* 2 years of experience in a customer support care, preferably within a banking environment
* An understanding of Independence requirements for professional auditing firms
* Working knowledge of basic financial instruments is required.
* Familiarity with financial services and investments and an understanding of common financial instruments used by business executives
* Strong organizational, analytical, interpersonal, oral and written communication skills.
* Limited sponsorship may be available.

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities-including exposure to leaders, sponsors, coaches, and challenging assignments-to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 72837

Keywords: Deloitte, Hartford , Compliance Help Desk Associate Analyst, Professions , Hartford, Connecticut