LAN Support Technician
Company: Red Salsa Technologies Inc
Location: Hartford
Posted on: May 9, 2022
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Job Description:
Title : LAN Support Technician - Level 3-8039Location :
Hartford,CTDuration : 12 + MonthsJob Type : CDescription : 6-8 yrs
exp Full-time professional work experience in maintaining and
supporting Local Area Networks (LAN) including: troubleshooting and
repair of hardware, computer systems and peripherals, workstation
software, and maintaining user accounts. Substitutions: Accredited
college training may substitute for the required work experience,
with a maximum substitution of four (4) years. (Fifteen (15)
semester hours in Information Technology or a related area is
required.) Accredited graduate training in the above area may
substitute for the required work experience, with a maximum
substitution of one (1) year. Successful completion of an
Information Technology Certification program, may substitute for
the required work experience with a maximum substitution of two (2)
years. (Proof of certification must accompany application.) One (1)
year of work experience as a Network Engineer-Associate ; LAN
Administrator-Associate ; Help Desk Coordinator-Senior ; Systems
Administrator-Associate may substitute for all of the required
experienceSkills : The ideal candidate will have:Ability to excel
in a rapidly changing environment and is service-oriented and
proactive in anticipating and resolving desktop support issues in a
fast-paced environment while maximizing efficient use of computing
resources.Ability to provide feedback and input to the IT
department for forecasting and benchmarking desktop computing
resources and have excellent communication skills. Experience with
various desktop hardware, virtual devices, printers, and
peripherals. Experience in various Windows operating system
environments (Windows 10, MS Server 2012, 2008, 2016 ) and ability
to capture desktop images and utilize diagnostic tools to ensure
desktop environments are functioning optimally. Experience with
SCCM, MDT, scripting, Active Directory, PowerShell, McAfee,
CrowdStrike, and Group Policy.Experience and working knowledge in
using and supporting Microsoft productivity software (Word, Excel,
Powerpoint, Access, Outlook, O365, Teams, and Sharepoint).
Experience in Telecommunications: configuring VoIP phones
(including softphones) such as Avaya. Knowledge of cellular
devices/services, contacts, and billing.Experience with BMC
ticketing system or other ticketing applications. Experience with
maintaining hardware inventory and surplus equipment. Experience
creating/writing Standard Operating Procedures (SOPs) for IT staff
and customers.Additionally, candidates should be familiar with
modern host and client-based productivity and collaboration tools
such as Slack, Google Docs, GoTo Meeting, Webex, Quick Assist, etc.
They should be able to assist end-users with basic connectivity and
access, triage emerging support issues, and escalate protocols as
required SkillsYears of ExpLast UsedWindows 10 Communication skills
both verbal and written Learning ability Team work Active Directory
Microsoft Office
Keywords: Red Salsa Technologies Inc, Hartford , LAN Support Technician, Professions , Hartford, Connecticut
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