LAN Support Technician

Company: Red Salsa Technologies Inc
Location: Hartford
Posted on: May 9, 2022

Job Description:

Title : LAN Support Technician - Level 3-8039Location : Hartford,CTDuration : 12 + MonthsJob Type : CDescription : 6-8 yrs exp Full-time professional work experience in maintaining and supporting Local Area Networks (LAN) including: troubleshooting and repair of hardware, computer systems and peripherals, workstation software, and maintaining user accounts. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of one (1) year. Successful completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Network Engineer-Associate ; LAN Administrator-Associate ; Help Desk Coordinator-Senior ; Systems Administrator-Associate may substitute for all of the required experienceSkills : The ideal candidate will have:Ability to excel in a rapidly changing environment and is service-oriented and proactive in anticipating and resolving desktop support issues in a fast-paced environment while maximizing efficient use of computing resources.Ability to provide feedback and input to the IT department for forecasting and benchmarking desktop computing resources and have excellent communication skills. Experience with various desktop hardware, virtual devices, printers, and peripherals. Experience in various Windows operating system environments (Windows 10, MS Server 2012, 2008, 2016 ) and ability to capture desktop images and utilize diagnostic tools to ensure desktop environments are functioning optimally. Experience with SCCM, MDT, scripting, Active Directory, PowerShell, McAfee, CrowdStrike, and Group Policy.Experience and working knowledge in using and supporting Microsoft productivity software (Word, Excel, Powerpoint, Access, Outlook, O365, Teams, and Sharepoint). Experience in Telecommunications: configuring VoIP phones (including softphones) such as Avaya. Knowledge of cellular devices/services, contacts, and billing.Experience with BMC ticketing system or other ticketing applications. Experience with maintaining hardware inventory and surplus equipment. Experience creating/writing Standard Operating Procedures (SOPs) for IT staff and customers.Additionally, candidates should be familiar with modern host and client-based productivity and collaboration tools such as Slack, Google Docs, GoTo Meeting, Webex, Quick Assist, etc. They should be able to assist end-users with basic connectivity and access, triage emerging support issues, and escalate protocols as required SkillsYears of ExpLast UsedWindows 10 Communication skills both verbal and written Learning ability Team work Active Directory Microsoft Office

Keywords: Red Salsa Technologies Inc, Hartford , LAN Support Technician, Professions , Hartford, Connecticut