Company: Verint Systems, Inc.
Posted on: June 20, 2022
Overview of Job Function:
The Client Analyst is responsible for survey design, data
evaluation, and development of in-depth insights tied to client
business challenges. The Client Analyst works closely with clients
to understand their business goals and identify data and research
requirements for decision-making. They perform research design and
its continuous improvement to drive business outcomes. The Analyst
creates compelling data-driven stories showing trends and
improvement opportunities for our clients' business practices.
Principal Duties and Essential Responsibilities:
+ Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting,
Dashboards, adhoc) which as requested by customers and communicated
by the Customer Success Manager.
+ Develop recommendations for improving the clients KPI's, or
Foresee scoring, based on learnings from analysis conducted.
+ Present findings to clients during a formal presentation either
through a conference call or (occasionally) in person.
+ Provide recommendations for question modifications/additions,
CPP/EPP additions, or other value add improvements to customer's
data collection or surveys, based on findings from the analytics
+ Provide expertise and evaluation of potential tools used to
conduct superior analytics, as suggested by the product team or
customer success leadership.
+ Leverage expertise during analysis relative to verticals or
industries such as retail, finance, telecom, utilities, or
+ Complete time tracking and logging of PSU's against specific
+ Maintain acceptable levels of utilization toward billable client
+ Bachelor's degree in related field or equivalent work
+ Minimum of 3-5 years experience in project management and/or
+ Exceptional verbal and written communicator
+ Demonstrate ability to work and adapt well within a team
+ Dynamic thinker, a problem solver
+ Ability to work well in a flexible development environment
+ Self-motivated and self-directed
+ Strong attention to detail
+ Ability to plan and prioritize work effectively
+ Successful completion of a background screening process
including, but not limited to, employment verifications, criminal
search, OFAC, SS Verification, as well as credit and drug
screening, where applicable and in accordance with federal and
+ Experience working both independently and within a team as a team
member and team leader
+ Voice of Customer/CX experience with multiple types of visitor
touchpoints (website, call center, physical store, etc.)
+ Experience with analytics tools such as SPSS, Tableau, R, OData,
Excel, Power BI
Keywords: Verint Systems, Inc., Hartford , Client Analyst, Professions , Hartford, Connecticut
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