Business Operations Analyst / BSL - Remote

Company: UnitedHealth Group
Location: Hartford
Posted on: June 22, 2022

Job Description:

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. SM
The UHC Spectrum Care Team is looking to add a Business Operations Analyst , to join our team and play a key role in the building of capabilities within the reporting and technology systems.
You will provide administrative support to team members and leaders acting as primary Business Systems Liaison (BSL)) for the Spectrum Clinical and National Team. Working alongside our Spectrum Team to help standardize program materials and reporting that will drive program growth and expansion.
This position is full-time. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
Provide administrative support to team members and leaders acting as primary Business Systems Liaison (BSL)) for the team.
Work collaboratively with cross-functional and cross-organizational teams - build positive relationships, participate in calls and projects, prioritize tasks and projects to ensure timely completion and effective results.
Manage onboarding and offboarding experience and assist hiring managers with all sourcing and systems access
Document/ support issue tracking, trending, testing, and reporting related to audit and quality review activities
Manage calendars, coordinate travel (domestic and international), prepare expense reports
Support short term oversight and monitoring activities- research and analyze data, identify issues, and root cause, additional review and QA activities as assigned.
Schedule and set-up resources and technology needed for meetings and events, e.g., conference rooms, catering, Teams/Zoom/WebEx, telepresence
Work with Sr. Business Operations Analyst to collect and interpret data; identifying patterns and trends with can offer ways to improve business, thus affecting business decisions and potential business expansion.
Use reasonable analytical, problems solving skills and attention to detail to work won more complex issues and projects.
Have innovative mindset with ability to identify gaps and process improvement opportunities and then effectively implement solutions
Work with minimal guidance- prioritize and organize own work to meet deadlines
Be a resource for others, explain complex issues, impacts and outcomes
Performs all other related duties as assigned.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
3+ years of administrative assistant experience, including complex calendar and email management, travel scheduling, expense management, etc. Experience in similar roles with directly transferrable experiences will be considered
Experience coordinating travel arrangements and expense management
Experience handling onboarding, offboard and other office management responsibilities
Intermediate or higher proficiency with Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management) and Microsoft PowerPoint (creating and editing slides and presentations)
Preferred Qualifications:
Bachelor's Degree (or higher)
Six Sigma Experience
Healthcare Clinical Program Development Experience
Project Management and Task Delegation Experience
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Training Experience
Experience supporting leaders
Experience supporting 3 or more leaders simultaneously
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. - https://uhg.hr/vet
Careers with OptumInsight. -Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do - your life's best work. SM
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: #RPO, #YELLOW

Keywords: UnitedHealth Group, Hartford , Business Operations Analyst / BSL - Remote, Professions , Hartford, Connecticut