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Workforce Planning Analyst / Modeler (Remote)

Company: The Hartford
Location: Hartford
Posted on: September 22, 2022

Job Description:

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place. Workforce Planning Analyst / Modeler (Remote)The Capacity Planning Analyst/Workforce Planner is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. The models determine resource (staff) requirements for workload demands. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring. The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks. + Development and maintenance of Operations Service/Call Center staff models+ Identify and detail hiring, schedule, development time and skilling recommendations+ Variance and scenario analysis+ Support periodic model reengineering projects improving existing modelsRESPONSIBILITIES:+ Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners.+ Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Operations business partners in the development of work process time standards.+ Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions.+ Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances.+ Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions.+ Working closely with the Operations Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to "what-if" scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs.+ Understand the interrelationship between model variables and the impact to service level commitments.+ Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels. Assess risk and opportunities and communicate with key business partners.+ Develop and maintain expertise in business process. Be able to translate into staff model that allows the isolation of impacts of change in variables.+ Participate in model optimization techniques that drive efficiency and optimize resource utilization.+ Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis.QUALIFICATIONS:+ 3+ years of experience in constructing quantitative analysis and/or modeling in a professional environment+ Long Term forecasting and financial walk-through experience required+ Bachelor's Degree preferred in associated skill (Business, Math, Finance, Accounting or related field)+ 3+ years of Service/Contact Center and/or business forecasting experience+ Strong financial and business acumen with the ability to collaborate with multiple matrix partners to help the organization understand forecasted and actual performance+ Strong quantitative and mathematical skills+ Possesses strong to advanced MS EXCEL skills. + Ability to learn and anticipate skills that will be required for the future workforce planner+ Familiarity with IEX and workforce planning tools preferred (NICE, eWFM).+ Adept in data mining, data analysis, and data presentation.+ Able to identify relevant data and data sources to provide meaningful analysis.+ Exhibit innovation in approach+ Operates independently with general direction. Self-starting. Detail oriented with commitment to operational excellence and quality+ Strong analytical, critical-thinking, and problem-solving skills. Ability and curiosity to seek out root cause and explain business performance+ Effective written and verbal communication skills a must. Able to influence and negotiate with business partners and colleagues openly. Can clearly articulate points of view and provides compelling rationale to influence decisions. Able to articulate end-to-end business processes+ Demonstrated ability to solve complex problems, as well as understand/analyze data+ Strong judgment and decision-making skills+ Able to develop productive relationships with colleagues and partners, work in a fast past environment and collaborate with othersCompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$72,240 - $108,360BenefitsOur company's success is due to our employees' dedication and passion for their work. They are our greatest asset. That's why we are committed to offering employees and their families a comprehensive benefits package and award-winning well-being programs. By helping our employees achieve their full potential, we unlock our own. Visit https://www.thehartford.com/careers/benefits for details. Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age Cons Workforce Planning - OW08BE---Skills:

Keywords: The Hartford, Hartford , Workforce Planning Analyst / Modeler (Remote), Professions , Hartford, Connecticut

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