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Enrollment Analyst

Company: Pearson
Location: Hartford
Posted on: November 23, 2022

Job Description:

Organizational InformationAt Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact.For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the duties of the position.Purpose of the positionReports to a Manager of Enrollment Strategy as a part of Enrollment Experience. The Enrollment Analyst supports regional enrollment by analyzing metrics for their assigned schools, identifying areas of opportunity, communicating practical application and strategies with internal stakeholders and school leaders, and ensure requested student-specific tasks are completed for external clients. Must be a proven contributor for tactics to drive enrollment and ensure exceptional customer service to external clients and internal stakeholders.Core tasks and responsibilities

  • Partner with internal cross-functional teams to understand customer goals and metricsthat drive conversion to meetcustomergoals throughout theenrollmentseason.
  • Analyze enrollment reports to identify trends and conversion opportunity; understand enrollment requirements to determine school-specific strategy for improving enrollment efficiency.
  • Identify opportunities to improve the efficiency of the enrollment process and coordinate with internal teams to deliver solutions
  • Execute streamlined support for schools and regional teams; develop tools to share findings and solutions; partner with solutions teams for automation opportunities.
  • Orchestrates communication channels for applicant messaging and eligibility requirements.
  • Share key findings and recommendations to improve conversion with internal stakeholders and school staff.
  • Identifies process gaps and documents task functions to ensure efficiency and standardization.
  • Triage escalated student-specific enrollment and placement situations as necessary. Collaborate on development of internal accountability processes that reduce escalations and improve the enrollment experience for families.
  • Maintain record of process changes and stakeholder meetings.
  • Collaborate with Student Retention team on returning student strategy, goals, campaigns, and timeline.
  • Participate in Key Enrollment Dates meetings in coordination with internal stakeholders; develop school-specific key date recommendations and advocate for outcomes that create a positive enrollment experience for families and school clients.
  • Represent Enrollment Experience department in monthly account meetings with school leaders and internal cross-functional teams.
  • Collaborate with internal departments on school count day strategies to maximize funding and meet regulatory requirements.
  • Support charter renewal and new school application process as it relates to the enrollment experience.
  • Serve as a resource and mentor for assigned region of partner schools; promote continuous learning among family-facing team members and acquisition of in-depth knowledge of school-specific features and processes.Qualifications
    • Bachelor'sdegree, or equivalent experience
    • Previous leadership experience within Enrollment and Customer Engagement recommended
    • Experience working cross-departments in a matrix organization
    • Excellent interpersonal, written and oral communication skills
    • Strong computer skills, including proficiency in Microsoft Excel and Outlook365 suite
    • Excellent data analysis, presentation, and multitasking skills
    • Ability to prioritize, plan, and deliver positive outcomes
    • Ability to multitask and manage competing priorities
    • Highly organized, attentive to detail, self-motivated, and committed to quality work
    • Ability to work in afast-pacedenvironment and make quality, informed decisions
    • Advanced knowledge of internal systems and enrollment reports preferredLearning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive. To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.Job: SALESOrganization: Virtual LearningSchedule: FULL_TIMEReq ID: 8546

Keywords: Pearson, Hartford , Enrollment Analyst, Professions , Hartford, Connecticut

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