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Support Integration Architect

Company: Oracle
Location: Hartford
Posted on: November 27, 2022

Job Description:

Job DescriptionTo work with one or more senior Service Delivery Management Consultant on medium to large accounts, or work on a small accounts. Working with a more senior Service Delivery Management Consultant, or on smaller accounts when working alone, to maximize the customers use of Support Services, to support a drive for a high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.To assist others in representing the customer as a single point of contact within Oracle's medium or larger accounts. To support those chartered with managing the contract, or delivering the engagement as defined by Oracle Service Support (OSS). Aid the development, and maintenance, of the relationships with more senior management consultants across lines of business and third parties. Help in the planning and deployment of Support activities to ensure effective delivery within agreed budgetary constraints Assist in the renewal of Support contracts, and contribute to pre-sales activities. When responsible for a smaller account to Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area.ResponsibilitiesWere changing how people think about health and care. We have passion for new ideas that are changing the world by the minute. Oracle Cerner has been improving health care IT for more than 30 years. We strive to deliver value in all we do, and support organizations to deliver the quadruple aim of healthcare. Our technology supports health care systems, hospitals, GPs and community services to be the best they can be and to deliver connected, safe care.Oracle Cerner are looking for a Support Integration Architect to the Application Management Services (AMS) team who are dedicated to ensuring the optimal performance of Oracle Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The AMS team stands ready to provide direct and continuous support for the day-to-day operational management of Oracle Cerner applications.The Support Integration Architect position, within AMS, will have extensive contact with the client to guide the proper change management process in multiple domains, coordinate small to moderate projects, maintain code and domain strategies and drive compliance with Oracle Cerner recommendations in best practice and solution build. The Support Integration Architect also plays a central role in the identification, troubleshooting and resolution of recurring issues across the solution base, and is involved in critical issue escalations. Additionally, this role will work in collaboration with Oracle Cerner Support Services to assist and guide solution teams with investigations on both issue resolution and change requests. The expectation is to continually work with clients to "Get Current and Stay Current" and proactively improve stability and performance, while delivering service excellence. If youre out to change the world in ways that matter, we want to hear from you. As a Oracle Cerner Associate you will be joining an inclusive, diverse, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for you hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, season ticket loan scheme, active lifestyle reimbursements and cycle to work programs. We are happy to consider flexible working options for many of our jobs, and will always work with you to keep your work life and home life balanced.Basic Qualifications:

  • At least 6 years of total combined related work experience and completed higher education
  • At least 1 year of Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
  • At least 5 years of additional work experience directly related to the duties of the job and/or completed higher education
  • Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Software Engineering
  • Applicants for U.S. based positions with Oracle Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this positionPreferred Qualifications:
    • Experience with CCL
    • Experience in partnering with internal and external client teams to understand, design, and validate integration points across solutions
    • Experience with change management, project management, and domain strategy.
    • 1+ year of Integration Architect experience or completion of the Oracle Cerner Integration Architect Development Program
    • Plus at least 2 years of technical support and/or implementation work experienceRange and benefit information provided in this posting are specific to the stated location(s)New York City Pay Range: from $31.54 to $55.24 per hour; from $65,600 to $114,900 per annum; eligible for equity.Colorado Pay Range: from $28.22 to $52.36 per hour; from $58,700 to $108,900 per annum; eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracles differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle offers a comprehensive benefits package which includes the following:
    • Medical, dental, and vision insurance, including expert medical opinion
    • Short term disability and long term disability
    • Life insurance and AD&D
    • Supplemental life insurance (Employee/Spouse/Child)
    • Health care and dependent care Flexible Spending Accounts
    • Pre-tax commuter and parking benefits
    • 401(k) Savings and Investment Plan with company match
    • Flexible paid time off (unlimited or accrued vacation and sick leave)
    • Paid parental leave
    • Employee Stock Purchase Plan
    • Adoption assistance
    • Financial planning and group legal
    • Voluntary benefits including auto, homeowner and pet insuranceAbout UsAs a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Were committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer

Keywords: Oracle, Hartford , Support Integration Architect, Professions , Hartford, Connecticut

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