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Business Analyst - Level 3

Company: LanceSoft Inc
Location: Hartford
Posted on: January 26, 2023

Job Description:

Experiences Required for This Role
Requirements Analysis - At least 3 years of experience and use cases with the following:

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Leading ongoing reviews of business processes and developing optimization strategies
  • Staying up to date on the latest process and IT advancements to automate and modernize systems
  • Conducting meetings and presentations to share ideas and findings
  • Working closely with clients, technicians, and managerial staff
  • Managing projects, developing project plans, and monitoring performance
  • Updating, implementing and maintaining procedures
  • Prioritizing initiatives based on business needs and requirements
  • Serving as a liaison between stakeholders and users
  • Managing competing resources and priorities

    Process Documentation - At least 3 years of experience and use cases with the following:
    Documenting and communicating the results of your requirements analysis
    Effectively communicating your insights and plans to cross-functional team members and management
    Gathering and reporting critical information from meetings with various stakeholders
    Monitoring deliverables and ensuring timely completion of projects

    User Acceptance Testing - At least 2 years of experience and use cases with the following:
    Ensuring solutions meet business needs and requirements
    Performing user acceptance testing

    Digital Platforms, Tools and Discipline - At least 2 years of experience and use cases with the following:
    Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
    Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
    Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)

    Knowledge, Skills, and Ability
    Business Analysis

    • Exceptional analytical and conceptual thinking skills
    • The ability to influence and determine acceptable solutions with stakeholders
    • Advanced technical and documentation skills
    • Fundamental analytical and conceptual thinking skills
    • Reporting and presenting
    • A track record of following through on commitments
    • Excellent planning, organizational, and time management skills
    • A history of leading and supporting successful projects

      Performance in Complex Situations

      • Communication and collaboration with state-wide partners
      • Clearing challenges for team members
      • Comfort in blazing a path through an ambiguous work environment
      • Judgement fitting to the ever-changing environment
      • Ability to juggle multiple project workstreams

        Service Design Team Building

        • Supporting teammates' skills and behaviors development and delivery
        • A balance between strong domain expertise and flexibility
        • Prioritization, organization, and triage in an independent environment
        • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
        • Ability to maintain strict confidentiality
        • Judgement in dealing effectively and diplomatically with all levels of government staff

          Preferred Skills & Qualifications
          Other Desirable Skills

          • A bachelor's or master's degree in business or related field
          • 3 years of business analysis or a related field.
          • 1 year of user-centered design
          • 1 year of user research and analytics
          • 1 year of customer relationship management platforms such as Salesforce
          • 1 year of web content management platforms such as Sitecore

Keywords: LanceSoft Inc, Hartford , Business Analyst - Level 3, Professions , Hartford, Connecticut

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