Business Analyst - Level 3

Company: LanceSoft Inc
Location: Hartford
Posted on: January 26, 2023

Job Description:

Experiences Required for This Role
Requirements Analysis - At least 3 years of experience and use cases with the following:

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• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  
• Leading ongoing reviews of business processes and developing optimization strategies
  
• Staying up to date on the latest process and IT advancements to automate and modernize systems
  
• Conducting meetings and presentations to share ideas and findings
  
• Working closely with clients, technicians, and managerial staff
  
• Managing projects, developing project plans, and monitoring performance
  
• Updating, implementing and maintaining procedures
  
• Prioritizing initiatives based on business needs and requirements
  
• Serving as a liaison between stakeholders and users
  
• Managing competing resources and priorities
  
  
  Process Documentation - At least 3 years of experience and use cases with the following:
  Documenting and communicating the results of your requirements analysis
  Effectively communicating your insights and plans to cross-functional team members and management
  Gathering and reporting critical information from meetings with various stakeholders
  Monitoring deliverables and ensuring timely completion of projects
  
  User Acceptance Testing - At least 2 years of experience and use cases with the following:
  Ensuring solutions meet business needs and requirements
  Performing user acceptance testing
  
  Digital Platforms, Tools and Discipline - At least 2 years of experience and use cases with the following:
  Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
  Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
  Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
  
  Knowledge, Skills, and Ability
  Business Analysis
  
  
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  • Exceptional analytical and conceptual thinking skills
    
  • The ability to influence and determine acceptable solutions with stakeholders
    
  • Advanced technical and documentation skills
    
  • Fundamental analytical and conceptual thinking skills
    
  • Reporting and presenting
    
  • A track record of following through on commitments
    
  • Excellent planning, organizational, and time management skills
    
  • A history of leading and supporting successful projects
    
    
    Performance in Complex Situations
    
    
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    • Communication and collaboration with state-wide partners
      
    • Clearing challenges for team members
      
    • Comfort in blazing a path through an ambiguous work environment
      
    • Judgement fitting to the ever-changing environment
      
    • Ability to juggle multiple project workstreams
      
      
      Service Design Team Building
      
      
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      • Supporting teammates' skills and behaviors development and delivery
        
      • A balance between strong domain expertise and flexibility
        
      • Prioritization, organization, and triage in an independent environment
        
      • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
        
      • Ability to maintain strict confidentiality
        
      • Judgement in dealing effectively and diplomatically with all levels of government staff
        
        Preferred Skills & Qualifications
        Other Desirable Skills
        
        
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        • A bachelor's or master's degree in business or related field
          
        • 3 years of business analysis or a related field.
          
        • 1 year of user-centered design
          
        • 1 year of user research and analytics
          
        • 1 year of customer relationship management platforms such as Salesforce
          
        • 1 year of web content management platforms such as Sitecore
          

Keywords: LanceSoft Inc, Hartford , Business Analyst - Level 3, Professions , Hartford, Connecticut