Genesys production support (Remote)
Company: Cognizant Technology Solutions
Location: Hartford
Posted on: May 22, 2023
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Job Description:
Job Summary :
Cognizant Technology Solutions is looking for an Genesys production
support candidate with 6+ years of experience.
Location: Remote. Candidates should be in the USA.
Salary and Other Compensation :
The annual salary for this position is between $120,000.00 -
$130,000.00 depending on experience and other qualifications of the
successful candidate.
This position is also eligible for Cognizant's discretionary annual
incentive program, based on performance and subject to the terms of
Cognizant's applicable plans.
Duration: Full Time only - "Cognizant will only consider applicants
for this position who are legally authorized to work in the United
States without company sponsorship (H-1B, L-1B, L-1A, etc.)."
This position is also eligible for Cognizant's discretionary annual
incentive program, based on performance and subject to the terms of
Cognizant's applicable plans.
Benefits : Cognizant offers the following benefits for this
position, subject to applicable eligibility requirements:
Job Description and Qualifications include:
--- Day to Day Incident Management
--- Support for high priority issues P1/P2 and Escalations
--- Communication and Outage Management
--- Work with SMEs and Developers to identify and fix the issues
identified in P1 and P2 tickets
--- Work with L2 resources to get the RCA for P1 and P2 issues
--- Update KT for any new Issues and set up process to proactive
alert and fix for issues
--- Mentor L1 and L2 team for any issues that they need help and
guidance
--- Change Review and Management (Monitor the Changes scheduled and
look for any potential impact which could be caused.)
--- Monitoring and Alerting design and development (Splunk/Big
Data)
Functional and Troubleshooting skills under (Genesys SIP, ORS, WWE
(GWS), Digital (Callback, Chat, Email, SMS
Education:
BS or MS in Computer Science or equivalent work experience.
Should be self-motivated, self-starter with clear communication
skills who thrives working in a team environment
EEO Statement & Accommodations
Cognizant is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion,
national origin, disability, protected Veteran status, age, or any
other characteristic protected by law.
If you have a disability that requires reasonable accommodation to
search for a job opening or submit an application, please email
with your request and contact information.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading
professional services companies, transforming clients' business,
operating and technology models for the digital era. Our unique
industry-based, consultative approach helps clients envision, build
and run more innovative and efficient businesses. Headquartered in
the US, Cognizant is ranked 185 on the Fortune 500 and is
consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at or
follow
IND123
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading
professional services companies, transforming clients' business,
operating and technology models for the digital era. Our unique
industry-based, consultative approach helps clients envision, build
and run more innovative and efficient businesses. Headquartered in
the U.S., Cognizant is ranked 185 on the Fortune 500 and is
consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at or follow
Applicants may be required to attend interviews in person or by
video conference. In addition, candidates may be required to
present their current state or government issued ID during each
interview.
Cognizant is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion,
national origin, disability, protected Veteran status, age, or any
other characteristic protected by law.
If you have a disability that requires a reasonable accommodation
to search for a job opening or submit an application, please email
with your request and contact information.
Keywords: Cognizant Technology Solutions, Hartford , Genesys production support (Remote), Professions , Hartford, Connecticut
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