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Customer Service Representative

Company: Ultimate
Location: Hartford
Posted on: November 19, 2021

Job Description:

Ultimate Staffing is seeking a REMOTE Customer Service role available ASAP!--Call Ultimate Staffing today at--860.524.5573--or apply at ultimatestaffing.comEquipment ProvidedAnswer incoming calls and respond to customer's emailsManagement and resolve customer complaintsPlace customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reportsWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Hartford , Customer Service Representative, Sales , Hartford, Connecticut

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