Director, Tele-Sales (CVS Medicare Support Center)
Company: CVS Pharmacy
Posted on: May 13, 2022
As the Director, Tele-Sales you will be responsible for managing
the Tele-Sales team. The core job responsibilities include training
junior staff, setting sales targets, implementing sales strategies,
monitor performance, and handling customer complaints. You will be
a part of our growing Medicare Support Center at CVS Sales
The position is remote and can be worked anywhere within the United
--- Recruit, train, and oversee the performance of Tele-Sales
--- Assist with the development and implementation of effective
--- Set daily, weekly, monthly and yearly sales targets, training
new Tele-Sales staff, designing and implementing sales strategies,
monitoring the performance of the sales team, and handling
escalated customer complaints.
--- Address any customer queries and handle complaints for the
Medicare shop, buy and enroll experience.
--- Manage and maintain long-term customer relations.
--- Prepare and present detailed and accurate sales reports
--- Maintain an updated record of all important customer i
formation in the database
--- Assist in developing sales scripts
--- Record sales calls and meetings details for future
--- Track KPIs
--- Compile and present sales reports to manage leads and improve
--- 5 plus years of experience as a Tele-Sales Manager, Tele-Sales
Representative or Telemarketing or a similar role in the Sales
--- 5 plus years of experience with Medicare products
--- Familiarity with the latest industry trends and
--- Excellent communication, presentation, and negotiation
--- Previous leadership skills
--- Previous experience working independently and
--- Organizational skills and experience meeting time sensitive
--- Proficiency in Microsoft Office
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated
against COVID-19 (including any booster shots if required), where
allowable under the law, unless they are approved for a reasonable
accommodation based on disability, medical condition, religious
belief, or other legally recognized reasons that prevents them from
You are required to have received at least one COVID-19 shot prior
to your first day of employment and to provide proof of your
vaccination status or apply for a reasonable accommodation within
the first 10 days of your employment. Please note that in some
states and roles, you may be required to provide proof of full
vaccination or an approved reasonable accommodation before you can
begin to actively work.
--- Bachelor's degree in Marketing, Business Management or
equivalent work experience
At Aetna, a CVS Health company, we are joined in a common purpose:
helping people on their path to better health. We are working to
transform health care through innovations that make quality care
more accessible, easier to use, less expensive and patient-focused.
Working together and organizing around the individual, we are
pioneering a new approach to total health that puts people at the
We are committed to maintaining a diverse and inclusive workplace.
CVS Health is an equal opportunity and affirmative action employer.
We do not discriminate in recruiting, hiring or promotion based on
race, ethnicity, gender, gender identity, age, disability or
protected veteran status. We proudly support and encourage people
with military experience (active, veterans, reservists and National
Guard) as well as military spouses to apply for CVS Health job
Keywords: CVS Pharmacy, Hartford , Director, Tele-Sales (CVS Medicare Support Center), Sales , Hartford, Connecticut
Didn't find what you're looking for? Search again!