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Broker Agent Service Specialist - Hartford, CT or Shelton, CT

Company: UnitedHealth Group
Location: Hartford
Posted on: June 22, 2022

Job Description:

This role is temporarily remote. Training is conducted virtually from your home. This role is an onsite role and once training is completed, you will transition to work in the office in the future.
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM
The Analysts handle incoming inquiries from customers (external/internal), which require analysis that result in processing system transactions to update commission payment records within established guidelines. These transactions impact commission payments to Agencies, Brokers, Agents and accuracy is critical. Entails high volume of written communication and telephone communications.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.


  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
    Primary Responsibilities:

    • Responsible for comprehending the unit policies and procedures to process and maintain complex Producer commission payment records while ensuring a high level of customer service and maximizing productivity

    • Work queue Assigning - handling multiple Microsoft Outlook mailboxes

    • You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
      You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
      Required Qualifications:

      • Associates Degree (or higher) in a related field

      • 1+ years of Customer Service experience

      • Experience with Microsoft Excel (creating and pulling spreadsheet reports, VLOOKUP, pivot table, and creating formulas)

      • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
        Preferred Qualifications:

        • Prior Broker Service and Commissions experience

        • Healthcare Insurance experience
          Telecommuting Requirements:

          • Reside within Shelton, CT OR Hartford, CT

          • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

          • Ability to keep all company sensitive documents secure (if applicable)

          • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
            Soft Skills:

            • Experience with a high volume of data entry for handling creation of work assignments
              UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
              Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
              Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
              Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
              Connecticut Residents Only: The salary range for Connecticut residents is $18.80 to $33.41. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
              Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
              UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
              Keywords: UnitedHealth Group, UnitedHealthcare, Optum, health care, office, phone support, customer service, billing, training class, now hiring, jobs, careers, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO, #RED

Keywords: UnitedHealth Group, Hartford , Broker Agent Service Specialist - Hartford, CT or Shelton, CT, Sales , Hartford, Connecticut

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