Front Desk Agent - The Abbey Inn & Spa

Company: The Abbey Inn & Spa
Location: Peekskill
Posted on: February 16, 2026

Job Description:

Job Description Job Description Job Title: Guest Experience Host/Front Desk Agent Status: Non-EXEMPT Reports to : Front Office Manager/Director of Rooms About The Abbey Inn & Spa Nestled above the Hudson River, The Abbey Inn & Spa is a boutique luxury escape offering history, sophistication, and serenity. As part of the Meyer Jabara Hotels portfolio, we are committed to delivering deeply personal service and exceptional destination-driven experiences. The Guest Experience Host / Front Desk Agent plays a vital role in bringing this mission to life by serving as a primary point of contact for our guests. Through genuine hospitality, attention to detail, and service excellence, this role helps set the tone for each stay, ensuring every interaction reflects the warmth, professionalism, and elevated standards of our historic property, while embodying Meyer Jabara Hotels' values of empowerment, accountability, and excellence. Position Summary The Guest Experience Host / Front Desk Agent is responsible for delivering exceptional guest service by supporting front desk operations throughout the guest experience. This role ensures a warm welcome, seamless arrival and departure processes, and attentive, personalized service during each guest's stay. The ideal candidate creates memorable first and last impressions, anticipates guest needs, and acts as an ambassador for The Abbey Inn & Spa. Team members are expected to embody Meyer Jabara Hotels' J Quality Behaviors: Joy, Jump, Join , by demonstrating genuine hospitality, proactive service, and strong teamwork in every guest and colleague interaction. Essential Duties & Responsibilities Greet guests with warmth, professionalism, and genuine hospitality Perform check-in and check-out procedures accurately and efficiently Manage reservations, room assignments, and guest account updates Provide detailed information regarding hotel amenities, spa services, dining, and local attractions Anticipate guest needs and personalize the guest experience whenever possible Resolve guest concerns promptly and professionally to ensure satisfaction Coordinate with housekeeping, maintenance, and leadership to ensure seamless operations Process payments, billing adjustments, and daily reports accurately Operate hotel systems including PMS, POS, and other required platforms Maintain a polished, organized, and welcoming front desk and lobby presence Uphold all hotel policies, procedures, and Forbes/MJH service standards Experience & Education Previous hospitality or luxury guest service experience preferred Familiarity with Property Management Systems (PMS) and hospitality platforms preferred Strong communication and interpersonal skills Ability to multitask and remain calm in a fast-paced environment Professional presentation and service-driven mindset Flexible availability, including evenings, weekends, and holidays Physical Requirements Ability to stand and walk for extended periods Ability to use standard office equipment and hotel systems Ability to occasionally lift up to 25 lbs Background screening required.

Keywords: The Abbey Inn & Spa, Hartford , Front Desk Agent - The Abbey Inn & Spa, Hospitality & Tourism , Peekskill, Connecticut